Freelance BBS - Marie Earle : Administrative support

Marie Earle : Administrative support

US: Washington, DC; Posted: 09/Jul/2008 expires: 09/Jul/2010

CONTACT

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QUALIFICATIONS

Skills: web research, lexis nexis, excel
Clients: microsoft, elance, film producer, book author
Education: Other from Heritage College; 2-5 years experience.

RATES

price negotiable

DETAILS

? Over ten years of technical experience working with professional organizations utilizing secretarial and administrative skills ? Experienced in using various Microsoft tools and software ? Has provided support in analyzing management?s needs and assisting in the modification of office procedures. ? Experienced in providing training regarding administrative processes. ? Acted as liaison between management and co-workers in support of various projects. ? Well versed in records management procedures and techniques. ? Acknowledged strengths in interpersonal and written communication skills. ? A deadline and results-oriented, creative problem solver who learns quickly. ? Works well independently. ? Adept at building and maintaining strong customer relations.

Experience:

Spherion Outsourcing at Microsoft Corporation, Washington, DC Lead Sales and Support Administrator April 2005 - Present

? Reviewing T&E reports for accuracy and reconciliation of receipts against printed report as final audit before submission to Redmond using MS Expense and MS Inquire; ? Delegate and oversee projects to team members ? Coordinate new telephone set-up requests, new hire set-up requests and telephone moves and changes; ? Support employee office requirements by executing or escalating office maintenance requirements; ? Support Mid-Atlantic SMS&P General Manager and team; ? Sharepoint site design; ? Forward requests for conference room and catering reservations for SMS&P managers; ? Calendar management and travel support to Area General Manager; ? Customer contact for scheduling meetings based on SMS&P GM?s calendar availability; ? Coordinate team morale events for SMS&P; ? Provide Siebel support such as locate TPIDs, company CEOs, contact information for customer leads and other research; ? Perform datamining for lead generation into Excel; ? Verify territory revenue using MS Sales; ? Utilize OneSource to create filtered reports for SMS&P PAMs; ? Update weekly pivot report and charts of PAM sales and projected revenue to send to Platform, MBS, Regional Marketing Manager, and SMS&P team Sharepoint; ? Enter events and track event registrations in WWEvents; ? Support Area Community Outreach Director by acting as liaison for community organizations, supporting logistics for community events and campaigns, event support, mentor/team lead, and sharepoint maintenance ? Escalate computer issues to Help Desk; ? Utilize MapPoint to export customer leads in specific zones to SMS&P partners; ? Create partner events funded by Microsoft using Microsoft Partner Events site; ? Draft and send memoranda to partners and agencies pertinent to partner events ? Draft instructions on processes I perform for SMS&P business group. ? Resolving customer issues as needed.

American Diabetes Association, Fairfax, VA Matching Gifts Analyst September 2003 - October 2004

? Assistant to Manager and Director of Customer Service Department. ? Maintained and calculated errors on Event Participant Audit Reports utilizing MS Excel; ? Processed and maintained Matching Donor Gifts for several corporation and ADA field offices; ? Processed corporate checks and logged payments into Access database; ? contacted field coordinators to verify credit card information for donors, ? Mass mailings of brochures and literature to field coordinators and school event coordinators using remote Federal Express and UPS computing system; ? Signed and mailed completed Matching Gift forms to corporations; ? Troubleshoot issues related to Matching Gifts; ? Created relationships to the Matching Gift donors and their appropriate corporations using CURE (Team Approach) database; ? Created donor payment reports in Crystal Reports; main contact for Matching Gift programs at corporations and ADA field offices; ? Tracked DOE participant rosters in CURE against Excel spreadsheets; ? Developed and sent correspondence as needed.

Dynamic Computer Concepts, Inc., Landover, MD Technical Representative September 1997- May 2003

? Assistant to the President ? Developed proposals in Microsoft Word; ? Creating presentations in PowerPoint; ? Performed light marketing tasks; ? Monitored agenda items for executive meetings; ? Devised and maintained controlled records and logs pertinent to the operations and activities of the company; ? Prepared and maintained time and attendance records; ? Responded to inquiries (written and oral responses); ? Acted as public relations coordinator in charge of handling correspondence regarding corporate issues; ? Composed memoranda and letters regarding administrative, non-technical and semi-technical matters; ? Utilized public relations skills to develop good customer relations and to acquire person-to-person contacts necessary for business growth; ? Used various software packages to devise databases, ? Spreadsheets, and word documents; ? Managed accounts payable to vendors, accounts receivables, and updated vendor reports in QuickBooks; ? Managed the President?s executive files and schedule; ? Devised and implemented procedures for T&A, mass mailings of brochures to clients; and other official business prospects; ? Acted as payroll and benefits coordinator; ? Shopped for equipment and services and was a key decision maker in choosing services ? Utilized information technology hardware and software skills to perform research and analysis tasking; ? Assisted the President in determining his approach regarding staff functions, ? Program planning and evaluation, information management and administrative management; ? Provided solutions to administrative issues and supported personnel on a daily basis.

Monroe Systems for Business, Inc., Arlington, VA District Branch Administrator January 1997 - September 1997

? Assistant to the District and Service Managers. ? Provided special projects support and administration; ? Developed proposals for Sales Representatives; ? Acted as a technical writer via composing and reviewing correspondence prior to dissemination; ? Maintained accounts payable; ? Reviewed and maintained employees? time and attendance files; ? Prepared and reviewed expense reports; ? Developed and maintained personnel files for the entire district; ? Acted as liaison between corporate and regional offices as well as various branches; ? Entered sales orders using AS400; ? Composed and submitted monthly sales reports to headquarters and regional office; ? Procured necessary supplies and parts for technicians; ? Dispatched service calls and coordinating the service technicians? ETA; ? Acted as database administrator; ? Assisted customers with their purchases and service requests; ? Acted as customer support representative via managing and resolving customer service issues.

Skills:

? Hardware: Delrina Fax, Document Scanners, Printers, Copiers, Notebook PC, Desktop PC ? Software: Windows XP, Windows Vista, Microsoft Office, MS Outlook, Siebel, MS Sales, OneSource, Sharepoint, MapPoint, WWEvents, LexisNexis, Factiva, VOICE, MS Market, MS Inquire, InfoPath, MS Customer Evidence, MS Sales QuickBooks, Peachtree, FrontPage, Lotus Notes, CURE (Team Approach) database; Corel WordPerfect, National Finance Center (NFC) program, AS400, GroupWise, and Adobe.