Freelance BBS - Falguni Sadrani : Other services

Falguni Sadrani : Other services

India: Mumbai; Posted: 18/Apr/2007

CONTACT

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QUALIFICATIONS

Skills: Excellent communication and interpersonal skills, Presentation Development & Delivery, Team Teaching / Mentoring, Customer Service Skills.
Education: Other from Mumbai University; 1 year experience.

RATES

price negotiable

DETAILS

FALGUNI SADRANI

303, A - wing, Sai Siddhi Co-op. Hsg. Soc. Ltd. Sector 8, Plot No. 12, Charkop, Kandivali (West), Mumbai?400 067 Home: 022 - 2869 75 81 Cell: 98925 40980 falguni_sadrani@rediffmail.com

OBJECTIVE:

To obtain a challenging and rewarding training position that will allow me to utilize my experience and skills.

PROFESSIONAL SUMMARY:

Experienced in conducting process training. Skilled in designing instructional materials, conducting classroom training for advisors, using software applications such as MS PowerPoint Presentation

CORE COMPETENCIES INCLUDE:

Able to learn quickly, make effective decisions, keen instincts for problem resolution as an effective team member

Subject Matter Expert: Keystroke based as well as scenario based web processes.

Proficient use of MS Word, PowerPoint, and Excel

Excellent communication and interpersonal skills

Process Documentation

Presentation Development & Delivery

Identifying Learner Needs

Classroom Management

Team Teaching / Mentoring

Course Development and Implementation

Coaching & Counseling Skills

People Management Skills

Customer Service Skills

Email etiquette

PROFESSIONAL EXPERIENCE:

Line Trainer - Team Member Operations EFD eFunds Corporation (2003 to Present)

EFD enables financial services companies, retailers, and government organizations to grow their businesses while reducing transaction and infrastructure costs, detecting potential fraud and building long-term customer value.

PROFESSIONAL SKILLS:

TRAINING & INSTRUCTIONAL DESIGN SKILLS:

Conducted classroom training for various processes including keystroke driven as well as scenario based web processes.

Worked as a trainer responsible for providing support to new trainees through mentoring, observation, and feedback.

Designed instructional materials used in training including hands-on experiences, worksheets, review games, course objectives, and course agendas.

Created all step-by-step training documentation for Web Applications by using Microsoft PPT, and using screen shots.

Created training documentation and trained agents working on various processes. This new course streamlined the learning for these new advisors and significantly accelerated their effectiveness.

Conducted initial training, refresher training and OJT.

Performed cross-training exercises.

Prepared short-term training schedules and tracking progress of participants to ensure that the learning objectives are being met.

Conducted Process Training for new agents/new processes

Responsible for validation and sharing of all process updates

Responsible for Training administration and Record keeping

Involved in production full time, whenever not on training

CUSTOMER SERVICE SKILLS:

Documented and standardized key customer service work processes as the benchmark for service, productivity, quality, and financial performance.

Delivered excellent customer service while working with clients on a daily basis for various existing and new processes.

COMPUTER SKILLS:

MS Office including MS Word, Excel, PowerPoint. Lotus Notes, and email

ACHIEVEMENTS:

Recognized for an excellent performance in training.

PRIOR ENGAGEMENTS:

Office Assistant Erfolg (2001 to 2002) ? An event management company

Managed the corporate I.T. events for Microsoft

Paging Service Operator Pagelink (1999 to 2001) - A Paging Service company

Communicated customer's messages

Coach Tuition (1998 to 2002) - Private tuition

Created an engaging learning environment

Hands-on interactive lessons

Actively instructed and independently designed lesson plans

Assumed full charge of classes

Set standards of conduct and accomplished goals

Built positive class rapport

Structured individual instruction to accommodate different academic and talent levels and learning styles

EDUCATION & TRAINING CERTIFICATIONS:

COMMERCE GRADUATE

Mithibai College, Vile Parle (West) scoring 49% in 1998

TRAIN THE TRAINER ACCREDITATION

Kaizer Foundation, Andheri (West)

References furnished upon request.