Falguni Sadrani : Other services
India: Mumbai; Posted: 18/Apr/2007
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Skills: Excellent communication and interpersonal skills, Presentation Development & Delivery, Team Teaching / Mentoring, Customer Service Skills.
from Mumbai University;
1 year experience.
303, A - wing,
Sai Siddhi Co-op. Hsg. Soc. Ltd.
Sector 8, Plot No. 12, Charkop,
Kandivali (West), Mumbai?400 067
Home: 022 - 2869 75 81
Cell: 98925 40980
To obtain a challenging and rewarding training position that will allow me to utilize my experience and skills.
Experienced in conducting process training. Skilled in designing instructional materials, conducting classroom training for advisors, using software applications such as MS PowerPoint Presentation
CORE COMPETENCIES INCLUDE:
Able to learn quickly, make effective decisions, keen instincts for problem resolution as an effective team member
Subject Matter Expert: Keystroke based as well as scenario based web processes.
Proficient use of MS Word, PowerPoint, and Excel
Excellent communication and interpersonal skills
Presentation Development & Delivery
Identifying Learner Needs
Team Teaching / Mentoring
Course Development and Implementation
Coaching & Counseling Skills
People Management Skills
Customer Service Skills
Line Trainer - Team Member Operations
EFD eFunds Corporation (2003 to Present)
EFD enables financial services companies, retailers, and government organizations to grow their businesses while reducing transaction and infrastructure costs, detecting potential fraud and building long-term customer value.
TRAINING & INSTRUCTIONAL DESIGN SKILLS:
Conducted classroom training for various processes including keystroke driven as well as scenario based web processes.
Worked as a trainer responsible for providing support to new trainees through mentoring, observation, and feedback.
Designed instructional materials used in training including hands-on experiences, worksheets, review games, course objectives, and course agendas.
Created all step-by-step training documentation for Web Applications by using Microsoft PPT, and using screen shots.
Created training documentation and trained agents working on various processes. This new course streamlined the learning for these new advisors and significantly accelerated their effectiveness.
Conducted initial training, refresher training and OJT.
Performed cross-training exercises.
Prepared short-term training schedules and tracking progress of participants to ensure that the learning objectives are being met.
Conducted Process Training for new agents/new processes
Responsible for validation and sharing of all process updates
Responsible for Training administration and Record keeping
Involved in production full time, whenever not on training
CUSTOMER SERVICE SKILLS:
Documented and standardized key customer service work processes as the benchmark for service, productivity, quality, and financial performance.
Delivered excellent customer service while working with clients on a daily basis for various existing and new processes.
MS Office including MS Word, Excel, PowerPoint. Lotus Notes, and email
Recognized for an excellent performance in training.
Erfolg (2001 to 2002) ? An event management company
Managed the corporate I.T. events for Microsoft
Paging Service Operator
Pagelink (1999 to 2001) - A Paging Service company
Communicated customer's messages
Tuition (1998 to 2002) - Private tuition
Created an engaging learning environment
Hands-on interactive lessons
Actively instructed and independently designed lesson plans
Assumed full charge of classes
Set standards of conduct and accomplished goals
Built positive class rapport
Structured individual instruction to accommodate different academic and talent levels and learning styles
EDUCATION & TRAINING CERTIFICATIONS:
Mithibai College, Vile Parle (West) scoring 49% in 1998
TRAIN THE TRAINER ACCREDITATION
Kaizer Foundation, Andheri (West)
References furnished upon request.