Freelance BBS - Kim Ralph : Administrative support
Kim Ralph : Administrative supportUS: other locations; Posted: 22/Jun/2006CONTACTfree login to see contact info QUALIFICATIONSSkills: MS Office/80-85 wpm/10 key by touch RATESprice negotiable DETAILSKim Ralph Email: kralph1966@earthlink.net OBJECTIVE To obtain a responsible and challenging position working from home providing exceptional customer service and administrative duties. SUMMARY I have 17 years customer service experience including several years as office manager and 6 years as customer service manager. I am proficient with Microsoft Office. I am also skilled with Act Contact Management, PageMaker 7.0, One Write Plus and Ordertrak. I have attended training for MOM (Mail Order Manger). My typing speed is approximately 85 wpm. WORK HISTORY 7/00 ? 6/06 Customer Service Manager, Collegiate Furnishings, Inc. Manage all aspects of customer service including order processing for wholesale, retail and E-Commerce, account receivables and collections, customer follow-up on orders, mail processing, developing product literature and flyers. I process all LTL, UPS and Fed-Ex shipping documents, which include utilizing carrier software for rate quotes. I also assist with public recruitment of customers and marketing strategies including attending several trade shows. 3/00 - 7/00 Project Secretary, Glenn O. Hawbaker, Inc. Assist with sub contractor estimates, prepare and update spreadsheets for materials, inventory, order changes, purchase orders. Also worked in the personnel department assisting with processing applications, setting up physical and drug screening for new hires. 1990-2000 Office Manager/Administrator, Terminix International Managed office staff of 5 during the last 2 years of employment. Customer service, new contract input for a $5+ million dollar office, daily deposits, monthly review and verification of sales commissions and payroll. Prepared monthly accounts analysis (detailing and verifying the general ledger balance sheets). Also responsible for accounts payable for vendors and operating expenses and accounts receivable for over 14,000 customers which included delinquent collections. Hiring and training of new office personnel. Monthly and annual reviews of office staff. 1989-1990 Customer Service Representative, Independent Insurance Service Corp. Word processing, typing, data entry, incoming phones. 1989-1989 Data Entry Clerk, Images Temporary Services Temporary job as data entry clerk processing credit card applications. 1988-1989 Packer/Inspector, Edmont Wilson Inspected and packaged rubber gloves for shipment to distributors. EDUCATION Harrisburg Area Community College, Business Administration, 1987 Classes included: accounting, business management, and economics Empire Beauty School, Cosmetology Instructor, 1985 Dauphin County Technical School, Cosmetology, 1984 See Also: |
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